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eJewelry customers receive a premium level of assistance to compliment their fine jewelry purchases. From gift ideas to sales assistance to post-purchase support, our award-winning team is ready to assist you, because your complete satisfaction is our number one goal.
Call eJewelry
Please call us during normal business hours:
Monday-Friday from 9am to 5pm ET.
Our toll-free number is 877-646-8426
Common Questions
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Mail eJewelry
EJ at Gotham
115 Castle Road
Secaucus, NJ 07094
To protect your items, NEVER write
"jewelry" or "eJewelry" on shipments to us.
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Answers to Common Questions
Q: Who is eJewelry?
A: eJewelry is a leading online retailer of fine jewelry. Since 1999 we have been delighting shoppers around the country with precious and semi-precious jewelry for all occasions at affordable prices. Our reputation for quality jewelry, honest business practices and superior customer service has earned eJewelry a loyal customer following and we look forward to earning your trust and business as well.
At eJewelry, our goal is simple - we want to "make every day extraordinary" for our customers with the gift of fine jewelry that makes you feel special every day you wear it. That is why EVERY purchase you make includes Free Shipping, Free Gift Boxing and Free Exchanges.
Q: What type of Jewelry do you sell?
A: Quality jewelry at affordable prices. eJewelry works hard to provide our customers with a broad range of jewelry to match every occasion and budget. From our sterling hoops to our elegant chandelier earrings to our diamond studs, you can buy with confidence since ALL our jewelry contains genuine stones and premium (not plated) metals. Plus with our FREE shipping and FREE exchanges, shopping at eJewelry is completely risk-free.
If you are a long-time eJewelry customer, you'll notice we recently upgraded our website. Our current focus is on earrings and will be adding other categories in the near future.
Q: I need some gift advice - can you help?
A: Of course! Finding the perfect gift can be confusing and sometimes overwhelming, but at eJewelry help is always a few clicks away. Feel free to reach out for some suggestions or assistance and we'll be happy to help you locate the perfect gift. Simply call, chat or email us at any time - live help is usually available from 9am to 5pm ET.
If you are wondering about a jewelry term or word you're not familiar with, we suggest you review our jewelry glossary.
Q: Do you offer gift packaging?
A: Yes. ALL jewelry includes a premium gift box and golden band for an elegant presentation at NO additional cost. If your purchase is a gift, you'll be pleased to know that for your convenience, our gift boxes are not sealed in paper or plastic so you can easily inspect and admire your jewelry upon receipt. Gift boxes vary based and specific details are provided on the actual item - below the "Add To Bag" button.
eJewelry cares. We do not use hardwoods or animal skins in our gift packaging.
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Our luxurious 2-piece leatherette gift box. |
Q: Can I include a gift note?
A: At this time, eJewelry cannot include gift notes. We offer fast shipping and elegant packaging so you can receive your purchase quickly and then gift it. We do plan to offer gift note services in the future.
Q: Can I ship to another address?
A: Yes, although to protect our customers from unauthorized orders, eJewelry does prefer that the billing address and shipping address are the same. To ship to an address that is different than your credit card billing address, you should use Google Checkout to complete your eJewelry purchase.
Q: How much is shipping
A: FREE! eJewelry is a large jeweler, which means it costs us less to buy items and less to ship them than other stores. We are pleased to pass along these savings to our customers in the form of affordable pricing and FREE shipping. All shipments also include insurance, FREE gift boxing and FREE exchanges.
Q: What is your return policy?
A: We want you to be delighted with every purchase you make from eJewelry, which is why we offer FREE exchanges and a satisfaction guaranteed return policy. Shopping at eJewelry should be fun and pleasant, hey - we shop here too! We are confident that our products and service will exceed your expectations. Thank you for shopping with us!
Q: Who is Gotham?
A: eJewelry works with Gotham City Online, one of the internet's premier e-commerce and fulfillment companies to manage our website, customer service and shipping. This was eJewelry can focus our efforts on finding the best deals on jewelry for our customer.
Gotham City Online is an award-winning e-commerce provider who also manages websites that sell designer shoes and laptop computers.
To ensure the safe delivery of your order, ALL eJewelry orders will ship in a plain (blank) or Gotham City Online package so the words "jewelry" or "eJewelry" are NEVER on the outside of your package.
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